Support Channels
Provide support through multiple channels to meet your clients' preferences and needs.
Email Integration
- Connect Support Email: Set up dedicated support email addresses for ticket creation
- Automatic Ticket Creation: Incoming emails are automatically converted to tickets
- Direct Replies: Reply to tickets directly from the system interface
- Email Thread History: Maintain complete conversation history for each ticket
Live Chat
- Website Widget: Embed a chat widget on your website for instant support
- Real-time Communication: Chat with clients in real-time for immediate assistance
- Ticket Conversion: Convert chat sessions into tickets when follow-up is required
- Chat History: Access complete chat history for reference and context
Client Portal
- Ticket Submission: Allow clients to submit and track their own tickets
- Self-Service Options: Provide knowledge base access and self-help resources
- Ticket History: Enable clients to view their complete support history
- Feedback Collection: Collect feedback on support quality and client experience
Phone Integration
- Call Logging: Log phone support interactions and conversations
- Ticket Creation: Create tickets directly from phone call records
- Call Details: Record call details, duration, and resolution outcomes
- Follow-up Actions: Set and track follow-up actions from phone support
